Query & Support Centre

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Bookhostels.com Support Centre and FAQ

This section is a comprehensive FAQ and Support Centre for any questions related to making your property booking.

Please note if you contact us and your question was already answered in our FAQ section we will not be able to reply to you due to the large volume of emails we receive on a daily basis.

You can view your booking online by clicking here.

Credit Card Queries

Room Types Explained

Queries about Making a Booking

Queries about an Existing Reservation

About reserving hostels online

Hostel reservations

It's a good idea to book your next hostel from your present one, essentially creating a chain of places to stay as you move about. By reserving your hostel in advance you'll be ensured to have a bed waiting at your next destination. No more hassle of fully booked hostels!

Booking service

This service is 100% powered by Bookhostels.com, and gives you direct access to online reservations for thousands of hostels around the world (you can choose from over 10,000 hostels worldwide!). With the search facility you can view all available budget accommodation in a destination, see availability dates and read feedback from previous backpackers.

Transaction details

The online booking process is simple, safe and guaranteed. And of course the quoted rates are the same as the walk-in rates. When reserving your hostel, you'll pay a 10% deposit of the accommodation price, plus a 2 USD reservation fee. Payment happens safely online by credit card. The remaining 90% is to be paid when arriving at the hostel.